Notice to Passengers Requiring Special Care and Assistance

Dear Valued Passengers,

 

 

Effective June 18, 2026, all passengers who require continuous personal assistance — including but not limited to mobility support, transfers, handling of personal belongings, or medical-related assistance — must travel with a responsible accompanying companion throughout their journey, for safety and operational reasons.

 

While staff and vessel crew will provide reasonable assistance during boarding and disembarkation, they are unable to provide continuous supervision, personal care, or dedicated individual assistance during the voyage.

 

Passengers travelling without a suitable companion may be denied boarding where it is assessed that their safety, comfort, or the safety of other passengers may be affected.

 

This requirement is implemented to safeguard the well-being, dignity, and safety of all passengers, and to support the safe operation of ferry services.

 

Passengers requiring special assistance are advised to contact us prior to booking or travelling for further clarification and arrangements.

 

We appreciate your understanding and cooperation.

 

Management 

Batam Fast Ferry Pte Ltd